Health Club Leisure Membership Terms & Conditions

Bookable activities:

1. Bookings are only accepted from members whose membership fees are up to date.
2. Attendance for your class must be registered upon arrival at the reception desk and by the class register.
3. Cancellation of a booking must be made no later than 2 hours before the booking is due to start. Any cancellations received within 2 hours of the start time will mean you may be blocked from booking future classes.
4. The club operates a two strikes non-attendance rule policy. Two no-shows within a 4 week rolling period will result in a 14 day ban.
5. If you have an injury or illness that may affect your ability to participate, or if you are a beginner, please consult the instructor before the class starts.
6. Entrance to a class may be refused should you arrive after the warm up has been completed.
7. Classes and instructors are subject to change.
8. We reserve the right to restrict a members ability to pre-book classes if the member persistently fails to attend booked classes. No refund wil be given due to a member unable to book onto classes as a result of non-attendance.

General

1. You will be given a free QR Card with your membership when you initally sign up. Should you require a replacement, a fee will be charged. Alternatively, you can use the QR code within the Leisure app.
2. Members must keep their personal details up to date at all times. Any changes should be made via the members area in our booking system.
3. Smoking (including e-cigarettes) is not permitted inside the hotel premises.
4. Food and chewing gum are not permitted within the gym area or during classes.
5. No food or drink brought from outside is permitted within the lounge areas.
6. We ask you to familiarise yourself with the contents of our signs, notices on display and the location of the emergency exits.
7. You are required to abide by our policy on the use of cameras, video and mobile phones.
8. Members must be 16 or older to use the gym, sauna, steam room and jacuzzi. Under 16s must be accomanied by an adult.
9. You agree to comply with the Rules of Membership which are displayed prominently in the Club and relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change.
10. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
11. Under 18 years policy: In line with industry guidance members under the age of 18 must comply with our Under 18 Policy.  Members under the age of 18 are not permitted to attend group exercise classes, workshops, or inductions.
12. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
13. There may be occasions where we have to close all, or part of, the leisure centre of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.
14. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
15. We will not be liable or responsible for outstanding monies paid to a Personal Trainer. Personal Training is arranged directly with the PT and not with Stourport Manor Hotel Ltd.
16. As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
17. This agreement is governed by English Law.
18. We may terminate this agreement with immediate effect on notifying you if you are in breach of the Clubs Rules.
19. To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. Further, that you will advise us immediately should your circumstances change.
20. We must take a picture of all active members which is stored securely on our Leisure system. This helps tackle and reduce members sharing their memberships.
21. Adult swim times are from 7pm – 8pm everyday.
22. The Club’s opening hours, as amended from time to time, are displayed at reception and online at https://stourportmanor.com/health-club/
    Members must ensure they cease use of the Club facilities at least 30 minutes before the Club closes to allow adequate time for showering and dressing.
23. No running, jumping or diving in Pool areas is allowed. Minors using the Pool must be suitably supervised at all times as required by the Club. Pool areas
    are not supervised by the Club staff at all times. For reasons of Health and Hygiene, it is necessary for all Members and guests to shower before entering
    the Pool. Showers are provided for this purpose in the changing areas and/or on poolside. Members and guests with verrucae, athletes foot, or similar
    communicable maladies must not use the Pool. Radios, lilos, buggies and anything which the Club in its absolute discretion considers to be a hazard or
    otherwise detrimental to the use of the Pool and its environs are not permitted. Members and guests are asked to wear conventional swimming costumes
    only. Babies and children are also required to wear appropriate costumes. All children under the age of 2, or not yet toilet trained must wear Aqua Nappies
    whilst in the Swimming Pool. The Pool may be reserved at certain periods for adults only sessions, swimming lessons or children’s parties. Prior notice will
    be displayed on Club notice boards. No food or drink is to be taken in or consumed in the pool area.
24. In the interest of Safety and Hygiene, no crockery or glasses are allowed in the changing rooms, fitness areas, dance studios, swimming pool and other
    activity areas. No pets will be allowed in the Club premises, with the exception of guide dogs. Entry to the Club is only permitted at the Club reception and
    entrance. Fire exits, which are clearly marked, are there in the interests of safety and members and guests must not interfere with these doors for any
    reason. In the event of an emergency evacuation, members and guests must immediately make their way in an orderly fashion to the nearest available
    exit.
25. If any member shall cause nuisance or annoyance to other members, guests or Club staff, or misuse the Club facilities, or breach any etiquette guidelines,
    or generally behave inappropriately, the Club reserves the right to refuse admission or suspend or terminate membership. In particular, abusive language, threatening or violent behaviour will not be tolerated. All minors using the Club must be supervised by an accompanying adult at all times. No photography (including the taking of images through a mobile phone or camcorder) is allowed in any area of the Club.
26. These Terms & Conditions can be amended from time to time and we will notify you by email of any change.